Shipping policy
# Shipping Policy
Last Updated: June 2026
Thank you for shopping with ShadeLoop™. We are committed to delivering your order as quickly and efficiently as possible.
## Order Processing
All orders are processed within 1–3 business days after payment has been successfully received and verified.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, order processing may take slightly longer than usual.
## Shipping Times
Estimated delivery times:
- United States: 7–14 business days
- International orders: Delivery times may vary depending on destination and local customs procedures.
Please note that delivery times are estimates and are not guaranteed.
## Free Shipping
We proudly offer FREE shipping on all orders.
No minimum purchase is required.
## Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 24–72 hours for tracking information to become active after shipment.
## Delays
While we strive to meet all estimated delivery times, delays may occasionally occur due to:
- Weather conditions
- Carrier delays
- Customs processing
- High seasonal demand
- Other circumstances beyond our control
ShadeLoop™ is not responsible for shipping delays caused by third-party carriers or customs authorities.
## Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided at checkout, please contact us immediately at support@shadeloop.us.
We cannot guarantee modifications once an order has entered processing.
## Lost or Damaged Packages
If your package is lost, damaged, or arrives with issues, please contact our support team as soon as possible.
Email: support@shadeloop.us
We will work with you to resolve the issue and determine the best available solution.
## Contact Information
ShadeLoop™
Operated by CANSOY LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States
Email: support@shadeloop.us
Phone: +1 (646) 875-2802