Refund policy

# Return & Refund Policy

Last Updated: June 2026

At ShadeLoop™, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

## 30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

- The item must be in its original condition.
- The item must be returned with all original packaging and accessories.
- Proof of purchase or order number must be provided.

## How to Start a Return

To initiate a return, please contact our support team at:

Email: support@shadeloop.us

Please do not send any items back without first contacting us. Our support team will provide you with return instructions and a return authorization code.

## Return Shipping

We offer free return shipping for eligible returns.

Once your return request has been approved, we will provide instructions for returning the item.

## Refunds

After receiving and inspecting your returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.

## Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

- Your order number
- A description of the issue
- Photos showing the problem

We will work quickly to resolve the issue and provide a replacement or refund when applicable.

## Non-Returnable Items

Returns may not be accepted in the following situations:

- Products showing excessive wear or misuse
- Items damaged after delivery due to customer negligence
- Returns requested more than 30 days after delivery

## Contact Information

ShadeLoop™
Operated by CANSOY LLC

1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States

Email: support@shadeloop.us

Phone: +1 (646) 875-2802